Refund policy

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

 

However, if an item is found to be defective within 30 days of purchase, we will replace it with the same item. 

When emailing about a defect, please state the following information, your order number OR your web confirmation number along with your name and the nature of the defect. From time to time, we are able to diagnose the problem with a quick walk through with you.

Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. and be proven to be defective by our trained staff. 

Chazzy.com does not provide any warranties on products and each brand has their own requirements for processing a warranty on your items. Please hold on to your proof of purchase to make this easier for yourself. For further information visit our Manufacturer Warranties page.

If you would like to initiate a return ticket, please fill out this form and we will get back to you as quickly as possible.