Because of the intimate nature of the items we sell, we are unable to accept returns or exchange purchased toys and products. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with the body or bodily fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

However, if an item is found to be defective within 30 days of purchase, we will gladly help you get in touch with the manufacturer for assistance. 

Chazzy.com does not provide any warranties on products and each brand has their own requirements for processing a warranty on your items. Please hold on to your proof of purchase to make this easier for yourself. For further information visit our Manufacturer Warranties page.

If you would like assistance with a defective product, please fill out this form and we will get back to you as quickly as possible.