FREQUENTLY ASKED QUESTIONS:

  1. Can I return or exchange my purchase? Chazzy Couples Boutique and Chazzy.com do not accept returns or exchanges on non-damaged products.  Should your item arrive damaged or not functioning we will work with you to get you a replacement of the same product if in stock, or something similar if it is out of stock. Chazzy.com does not provide refunds for purchases. Returns & Exchanges
  2. What if my order comes damaged?  A Chazzy.com  will ship you a replacement of the same  product or walk you through picking out a different one if your’s is not in stock.  Please follow the link for more detailed information and options. Returns & Exchanges
  3. What if you are out of the item I want to purchase?  Chazzy.com does not currently offer a waitlist or backorder feature on the consumer end.  We will do our best to keep all products in stock and in our store.  You are always welcome to email us at chazzycustomerservice@chazzy.com or call us at 678-404-7592 to get details on product inventory, expected delivery date, etc.
  4. Can I place a custom order if you do not typically carry the item?  In the event that we have yet to stock a product that you would like to see, we encourage you to contact us at chazzycustomerservice@chazzy.com or at 678-404-7592.  
  5. My product broke only a few months after I purchased it….What do I do?  Chazzy Couples Boutique and Chazzy.com always recommend that you register your item for its warranty through the manufacturer upon receiving.  Most times the manufacturer will require your proof of purchase. If you did not yet register it for a warranty we still suggest contacting the company to see what they might be able to do to assist you.  Chazzy Couples Boutique and Chazzy.com do not offer in house warranty.  Below you will find a list of the primary manufacturers that we work with.  Click on the link to go to their site and follow the prompts for warranty and contacting. 
  6. Does Chazzy Couples Boutique do community events? YES!  We will be rolling out a schedule after mid-August 2021.  If you are someone who is interested in collaborating with us on an event please email Beka: beka@chazzy.com and sign up for our list serve so we can drop you a line when the calendar starts rolling out. 
  7. Do you provide a booking space for private events?  Not at the moment.  
  8. I don’t live in the area but I really wanted to attend (insert event).  Is there a way I can view it online?  Chazzy.com will have its own Youtube channel in the not-too-distant future where we will post reviews, educational content and appropriate events/seminars/classes.  Stay tuned!
  9. I have emailed and called but no one has gotten back to me.  We apologize if we have taken an excessive amount of time to address your concern. Please email the manager, Beka: beka@chazzy.com She will be in touch with you shortly.  

Direct links to product manufacturer’s websites for your warranty and customer service inquires:

Evolved/Adam&Eve/Zero Tolerance

Maia Toys